Privacy Policy

Last Updated: June 2023

This privacy policy shall apply to all of our services from our website, application, services, after sales support, promotions, offers and other services (collectively, "Services") operated and/or provided by CITA LAYAR SDN BHD (954272-U) ("Company").

We recognize that your privacy is very important to you and we will endeavour to process and deal with your personal information (as defined below) that you have entrusted to us in accordance with the applicable law. The term "personal information" means data about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. For example, personal information includes name, telephone number and identification number. Our privacy policy is detailed below and please read our privacy policy thoroughly.

ACCEPTANCE OF PRIVACY POLICY

Your use of our Services (including our website or application) is subject to this privacy policy and the Terms of Use agreement. By using our Services (including our website or application), you are accepting the practices set out in this privacy policy and/or our Terms of Use agreement.

WHAT WE COLLECT

We may collect name. contact information including telephone number, email address, address, preferences and interests. We may also collect information about your use of our Services, other information relevant to customer surveys and / or offers and any other information supplied by you to us directly or supplied by you to other parties who use our Services requested by you.

You can choose not to provide us with certain types of information, such as information requested as part of account registration. In some cases, this may limit your ability to use some Services.

WHAT WE DO WITH THE COLLECTED INFORMATION

We require this information to understand your needs and provide you with a better service.

We may use personal information we collect for the following purposes:-

to provide our Services and/or products you purchase through our Services (including communicating with you via email or text messages for provision of the Services);
to improve our Services and/or products supplied;
to provide promotions and offers relating to products, special offers or other information from us or our business partners that maybe of interest to you, with your separate consent (if required);
to contact you for purpose of market research or customer survey, with your separate consent (if required);
to customise our Services or part thereof according to your interests;
to provide customized content and personalized services based on your activities;
to comply with law and legal process;
to protect the rights of the Company, any of our affiliates, business partners, customers or other parties; and
otherwise with your consent.

We will not sell, distribute or provide your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about us, our business partners and/or third parties that may be of interest to you if you tell us that you wish this to happen. If you decided to be removed from mailing list, please contact us by means listed on this privacy policy.

TO WHOM WE DISCLOSE INFORMATION TO

We may disclose your personal information which is required for the purposes stated herein to the following parties or entities, including but without limitation to:

our affiliates;
our business partners or merchants or coordinator (including those who work together with us to provide you the Services requested by you);
our service providers (including IT service provider, payment gateway service provider and others);
other persons or bodies who provide us with services necessary and/or incidental to our business;
other parties with your consent or at your instruction; and
other parties as required by law (such as for purpose of law enforcement, public security and others).

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have endeavoured to put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

EXTERNAL LINK

Our website may contain links to enable you to visit other websites of interest easily. Please be aware that we are not responsible for the privacy practices of such other links or sites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIES

A cookies is a small text file that may be used by the Company to help identity you. On our website and mobile application, we use cookies for two things : personalization and authentication. In other words, to help you customize your web experience and to verify whom you are. You may manage the use of cookies by selecting the appropriate settings on your browser or device. However, please note that disabling cookies may cause you not to be able to use the full functionality of our Services.

CONTACT US

If you wish to access, correct or update your personal information or have any questions regarding our privacy policy, you may contact us as detailed below:-

CITA LAYAR SDN BHD

P-1-5 & P-2-5, Gourmet Street, Icon City, Jalan SS8/39, Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor

Email : [email protected]

We will make all reasonable and practical efforts to comply with your request, so long as it is consistent with the applicable law. We may require additional information about yourself or for proof of identity to avoid fraud and inaccuracy.

RETENTION

We will not keep your personal information for longer than is necessary for the purpose for which it was collected and/or as prescribed by the applicable law. This means the information will be anonymized, destroyed or erased from our systems when it’s no longer required for any legal or business purposes in accordance with the applicable law.

TRANSFER ABROAD

Your personal information may be transferred to, stored or processed within and outside Malaysia consistent with this privacy policy.

INTERPRETATION

In the event of any inconsistency between the English version of this privacy policy and Malay version, the English version shall prevail.